Terms of Service
Cardinal Point Coaching
Last Updated: October 1, 2025
1. Agreement to Terms
By accessing and using the Cardinal Point Coaching website ("Website") and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
Cardinal Point Coaching ("we," "us," or "our") reserves the right to modify these Terms at any time. Your continued use of our services after any changes indicates your acceptance of the revised Terms.
2. Services Provided
Cardinal Point Coaching provides high-conflict relationship coaching services designed to help individuals navigate challenging interpersonal dynamics. Our services include:
Individual coaching sessions
Group workshops and discussions
Strategic consultation
Document review (organizational, not legal)
Educational resources and materials
Important Clarifications:
Coaching is NOT:
Psychotherapy or mental health treatment
Legal advice or representation
Financial or investment advice
Medical advice or treatment
Crisis intervention or emergency services
We are NOT:
If you require therapeutic, legal, financial, or medical services, we strongly encourage you to seek appropriate licensed professionals in those fields.
3. Eligibility
You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement.
4. Client Responsibilities
As a client, you agree to:
Provide accurate and complete information during intake and throughout coaching
Attend scheduled sessions or provide appropriate notice of cancellation
Complete any assigned work or exercises between sessions
Take responsibility for your own decisions and actions
Maintain confidentiality regarding other clients in group settings
Refrain from recording sessions without express written permission
Use coaching services in good faith and for their intended purpose
5. Emergency & Crisis Situations
Cardinal Point Coaching does not provide crisis intervention or emergency services.
If you are experiencing a mental health emergency, immediate danger, or thoughts of self-harm:
Call 911 (United States)
National Suicide Prevention Lifeline: 988 or 1-800-273-8255
National Domestic Violence Hotline: 1-800-799-7233
Crisis Text Line: Text HOME to 741741
By using our services, you acknowledge that coaching is not appropriate for crisis situations and agree to seek immediate emergency assistance when needed.
6. Payment Terms
Pricing
Current pricing for services is listed on our website and is subject to change. All prices are in U.S. dollars.
Payment Requirements
Payment is required in advance of all scheduled sessions
Accepted payment methods: [to be determined: Stripe, PayPal, etc.]
Recurring subscriptions will auto-renew unless cancelled
Package purchases are non-refundable once sessions have begun
Refund Policy
Introductory consultations: Always free
Single sessions: Non-refundable once completed
Packages: Refundable on a prorated basis for unused sessions within 30 days of purchase, before the third session
Monthly subscriptions: May be cancelled at any time; no refunds for partial months
No-shows: Charged in full with no refund
Late Payment
Failure to pay for services may result in suspension or termination of coaching services.
7. Scheduling, Cancellation & Rescheduling Policy
Scheduling
Cancellation & Rescheduling
Cancellations or rescheduling requests must be made at least 24 hours in advance
Same-day cancellations are not permitted except in cases of documented emergency
Same-day cancellations without emergency documentation will be charged in full
Repeated late cancellations may result in termination of services
No-Show Policy
Emergency Exceptions
Emergencies include:
Sudden serious illness or injury (documentation may be requested)
Death in the immediate family
Natural disasters or severe weather
Other documented emergencies at coach's discretion
8. Confidentiality & Privacy
Our Commitment
We are committed to protecting your privacy and maintaining confidentiality in accordance with professional coaching standards.
What we keep confidential:
All information shared during coaching sessions
Application and intake information
Session notes and records
Payment information
Limits of Confidentiality
We may be required to breach confidentiality in the following circumstances:
You provide written authorization to release information
There is reasonable suspicion of child abuse or neglect
There is reasonable suspicion of abuse or neglect of an elderly or dependent adult
You present a serious danger of violence to yourself or another identifiable person
We are required by court order or subpoena
We need to defend ourselves in legal proceedings initiated by you
Group Coaching Confidentiality
Participants in group coaching or workshops are expected to maintain confidentiality regarding other participants' information. While we require this commitment, we cannot guarantee that all participants will honor this agreement.
Data Security
We implement reasonable security measures to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
For complete details on how we collect, use, and protect your information, please review our Privacy Policy.
9. Intellectual Property
Our Content
All content on the Cardinal Point Coaching website, including but not limited to:
Text, graphics, logos, images
Course materials and worksheets
Videos, audio recordings, and webinars
Training programs and methodologies
The "Cardinal Point" name and branding
...is the exclusive property of Cardinal Point Coaching or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Your Use Rights
You may:
You may NOT:
Reproduce, distribute, or share coaching materials with others
Use materials for commercial purposes
Modify, adapt, or create derivative works
Remove copyright or proprietary notices
Record or transcribe sessions without written permission
Share or resell access to group programs or workshops
User-Generated Content
By submitting testimonials, feedback, or other content to us, you grant Cardinal Point Coaching a perpetual, royalty-free license to use, reproduce, and publish such content for marketing and promotional purposes.
10. Testimonials & Marketing
With your express written consent, we may use:
Your testimonial or feedback
Your first name and last initial
General location (city/state)
Before/after descriptions (anonymized)
You have the right to:
Withdraw consent at any time
Request removal of your testimonial
Review content before publication
We will NEVER share:
Specific details of your case without permission
Full names without explicit consent
Identifying information about the other party in your conflict
11. Disclaimer of Warranties
CARDINAL POINT COACHING SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
We do not warrant that:
Coaching will achieve specific results
Services will be uninterrupted or error-free
All information provided is complete or accurate
Coaching will resolve your high-conflict situation
You acknowledge that:
Results vary by individual
Success depends on your commitment and effort
External factors beyond our control may affect outcomes
You are responsible for your own decisions and actions
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARDINAL POINT COACHING SHALL NOT BE LIABLE FOR:
Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Emotional distress or personal injury
Damages arising from decisions you make based on coaching
Actions taken by third parties mentioned in coaching sessions
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE SIX MONTHS PRECEDING THE CLAIM.
You acknowledge that:
Coaching involves discussing difficult situations and may bring up uncomfortable emotions
You are responsible for your own wellbeing during and after sessions
We are not liable for outcomes of interactions with high-conflict individuals
Legal, financial, or medical decisions should be made in consultation with appropriate licensed professionals
13. Indemnification
You agree to indemnify, defend, and hold harmless Cardinal Point Coaching, its owner, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your violation of these Terms
Your violation of any rights of another party
Your use or misuse of our services
Any false or misleading information you provide
Your actions or decisions made during or after coaching
14. Termination
By You
You may terminate coaching services at any time by providing written notice. Refunds, if applicable, will be processed according to our refund policy.
By Us
We reserve the right to terminate or suspend services immediately, without prior notice, if:
You violate these Terms
You engage in abusive, threatening, or harassing behavior
You provide false or misleading information
You fail to pay for services
You are a poor fit for our coaching model
We determine, in our sole discretion, that continuing services is not in your best interest
Effect of Termination
Upon termination:
Your access to materials and resources will be revoked
Outstanding payments remain due
Confidentiality obligations continue
Provisions that by nature should survive will remain in effect
15. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of [Your State], without regard to conflict of law principles.
Dispute Resolution Process
Step 1: Direct Communication If you have a concern or dispute, please contact us directly at [email address]. We commit to working with you in good faith to resolve issues.
Step 2: Mediation If direct communication does not resolve the matter, both parties agree to participate in mediation before pursuing legal action.
Step 3: Binding Arbitration Any dispute not resolved through mediation shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Your Location/State].
Exceptions
Either party may seek injunctive relief in court for:
Intellectual property violations
Breach of confidentiality
Collection of outstanding fees
Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Cardinal Point Coaching regarding your use of our services.
18. No Professional Relationship Guarantee
Submission of an application or payment does not guarantee acceptance into coaching services. We reserve the right to decline service to anyone for any reason not prohibited by law.
19. Recording & Documentation
Sessions may not be recorded by clients without express written permission
We may take notes during sessions for coaching purposes only
Session recordings or transcripts will not be provided upon request
Notes and records are maintained according to professional coaching standards
20. Third-Party Links & Services
Our website may contain links to third-party websites or services. We are not responsible for:
The content or practices of third-party sites
Any transactions between you and third parties
The privacy policies of external websites
21. Force Majeure
Cardinal Point Coaching shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
Acts of God (natural disasters, pandemics, etc.)
Government actions or restrictions
Telecommunications or internet failures
Power outages or technical malfunctions
22. Contact Information
For questions about these Terms of Service, please contact:
Cardinal Point Coaching
Email: [your email address]
Website: cardinalpointcoach.com
23. Acknowledgment
By using Cardinal Point Coaching services, you acknowledge that:
You have read and understood these Terms of Service
You agree to be bound by these Terms
You understand that coaching is not therapy, legal advice, or medical treatment
You are responsible for your own decisions and outcomes
You will seek appropriate professional help for legal, medical, or mental health needs
You understand the limitations and scope of coaching services
Last Updated: October 1, 2025
Version: 1.0
These Terms of Service are designed to protect both Cardinal Point Coaching and our clients. If you have questions or concerns about any provision, please contact us before using our services.
